Top 10 Qualities of a Great Hospitality Employee

The hospitality industry offers a wide range of career options, from cooking to serving, to running a resort. To be successful in the industry, you'll need certain qualities that employers look for and customers expect, including:

  1. Commitment
    To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and also create repeat business.
  2. Communication Skills
    The most successful in the hospitality business are those with excellent communication skills. They can communicate effectively both orally and in writing
  3. Computer Know-How
    A great hospitality employee has good computer skills and is familiar with a wide range of technological applications that are used within the industry.
  4. Enthusiasm
    Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available.
  5. Interpersonal Skills
    To be successful in hospitality, one must have top notch interpersonal skills, as the very nature of the business is to provide spectacular customer service.
  6. Leadership
    Great hospitality employees have strong leadership skills and are able to command projects and make significant contributions to an organization's overall success.
  7. Organized
    To stay on top of the multitude of tasks you'll face as a hospitality employee, you have to be organized and multitask without difficulty
  8. Knowledgeable of Safety/Hygiene Issues
    Successful hospitality employees are familiar with rules of safety and hygiene as they apply to food serving places, hotels, and other places where people spend time.
  9. Teamwork
    Successful members of the hospitality industry work well with others and can be a productive member of a team. They value the contributions of everyone.
  10. Thorough
    Great hospitality employees are very thorough in their work and realize that any oversight could result in customer dissatisfaction. (

At ISERV, we are committed to creating the tools needed to advance professionals in the service industry. Our extensive knowledge of what makes restaurants and individual servers thrive is the core of our innovation and ingenuity. Our company may sell restaurant products, but we are really about improving people. Staying organized and being professional at all times are essential for great service, and our book is designed to help servers succeed in these areas.